Cisco Agent Desktop Windows 10 Compatibility

Cisco unified intelligence center supports the use of compatibility mode for internet explorer versions 9 10 and 11.

Cisco agent desktop windows 10 compatibility.

10 13 06 1 of 4 cisco agent desktop version compatibility matrix and upgrade path 1 0 introduction the tables in this document display which versions of cisco agent desktop cad are compatible with versions of the cisco unified contact center enter prise environment and cisco unified contact center express environment. To access unified ccx application administration web application disable the pop up blocker. Apple os x mountain lion 10 8 1 or later. 32 and 64 bit.

Cisco agent desktop 10 5 retirement notification. Cisco agent desktop 10 0 retirement notification. Apple os x yosemite 10 10 or later. 32 and 64 bit.

Socialminer 10 6 1 and 10 6 2 support cisco agent desktop based single session web chat and agent email and finesse based multisession web chat and email. You can view a listing of available null offerings that best meet your specific needs. Apple os x mavericks 10 9 or later. You can view a listing of available null offerings that best meet your specific needs.

I then changed the compatibility tab on the application itself to also run as windows 7 c program files x86 cisco desktop agent exe and also checked run this program as an administrator lower down on the same tab. Advanced license is required. 32 bit and 64 bit. I already had the bug problem the cipc intermittently closed for no apparent reason on windows 10 os after much struggle with the tac they send me the version of cipc 8 6 6 1 it is not available on the cisco site and can only be provided by tac.

If you want support information for the cisco agent desktop 10 0 documentation it may be. Once i changed the agent and supervisor required the same i was able to run both without issue. Cisco agent desktop and cisco finesse are not supported at the same time for web chat and email features. Cisco agent desktop email supports the use of internet explorer version 9 and java version 1 7 update 51.

The cisco agent desktop 10 0 has been retired and is no longer supported. These msi installed client applications are not windows 10 compatible. For this reason many voice admins are choosing to take the leap this year to 10 5 instead as it gives you the option of cisco agent desktop cisco supervisor desktop csd or finesse. Jabber for windows and finesse agent desktop jabber for mac and finesse agent desktop.